Repair Shop Portal

  • Repair Shop Portal

    The Repair Shop Portal (RSP)

    Click HERE to visit the RSP.

    You are now ready to launch the new AAA Repair Shop Portal!! The effort required is minimal to you, the AAR facility, but we are asking that you stay engaged and use the system on a daily basis.

    Here are a few highlights of the new Repair Shop Portal:

    The Repair Shop Portal (RSP) is web-based and requires facility to log-in on daily basis

    Term Definitions:

    - SVO # = indicates AAA call # when member has initiated a Tow service call
    - Referral = AAR facility is selected as desired tow destination by member
    - Inbound = service truck has arrived and is en-route to tow destination
    - In Progress = AAR facility has confirmed receipt of vehicle and has active RO #
    - Cancelled = tow destination changed, member cancelled call, service technician was able to solve members problem, etc.
    - Complete = AAR facility has confirmed receipt of vehicle and completed required information into portal (RO #, type of repair)
    - In-Complete = required information is missing data
    - Not Arrived = members vehicle did not arrive at AAR facility

    Tow-In Notifications

    - AAR facility will receive a 'Referral' alert thru the portal
    - This alert will provide access to the member's contact number and vehicle make/model
             -AAR facility can contact member to gather info on reason for breakdown

    - Once AAA call is update to "TOW" status, the alert will change to "Inbound"
    - Once received, the AAR facility shop will indicate that the vehicle has arrived by clicking on the -arrived button and the alert will change to "In Progress".
    - When the job is complete, the AAR facility will be required to update the alert with the type & category of repair performed.

    Walk-Ins

    - AAR facility will swipe the membership card
    - A new alert will be created and few basic elements will be entered into the application to start a record of the repair
             - Year, make, model
             - RO #
             - When the job is complete, the AAR facility will be required to update the alert with the type & category of repair performed.

  • RSP Reference Guide

    Repair Shop Portal (RSP) Facility Reference Guide

    New to the Repair Shop Portal? Follow this handy step-by-step guide to learn how to log in, how to manage Tow-ins and Walk-ins and about the new admin shop features.